Do You Know Your PV KPI’s? – Find Out More About Them Here

Our expert team has significant experience of working with clients to ensure that their pharmacovigilance systems are continuously improving.  In this blog we look at PV KPI’s and the steps that your company can take.

Key performance indicators (KPI) are a set of quantifiable measures that a company uses to gauge its performance over time. These quantifiable measures can be used to indicate how a well a pharmacovigilance system is performing and whether the system is continually improving. The demands on a PV system vary depending on number of products concerned, the nature of the products and the life cycle and regulatory demands placed on the products.

Module I of the GVP Guidance (I.B.12.)– Pharmacovigilance systems and their quality systems require the “Monitoring of the performance and effectiveness of the pharmacovigilance system and its quality system”.

Guidance on compliance monitoring for each pharmacovigilance process is provided in each Module of GVP as appropriate, however measuring compliance with requirements is not the only way to measure the performance of a PV System. Too many MAH’s limit the reporting of KPIs to the system’s compliance with reporting timelines (e.g. expedited reporting of ICSRs, PSUR submissions and PRAC Variations).

In order to generate an effective evaluation of the PV system that will be of value, the following criteria should be considered:
– Assessments/evaluations should be timely – accounting for time required for the implementation of e.g. a new procedure/intervention/RMP/Variation
– Evaluation should address all (relevant) aspects of the PV system
– The evaluation strategy should include outcomes that can be realistically measured that will not generate inaccurate or misleading data
Key Performance Indicators

Structural Indicators measure systems and physical infrastructures. These indicators provide an assessment of current PV documentation and resource compliance with regulatory PV expectations and requirements.e.g. Existence of Company PV SOPs that reflect current practice, current GVP requirements and as documented in the PSMF Process Indicators measure how the system works. These provide insight into what extent the PV System is being implemented as planned e.g. SOP/SDEA/PSMF compliance. Implementation metrics are identified in advance and tracked over time as this helps to support and correct implementation where necessary e.g. by re-Training, updating SDEAs, reviewing procedures e.g. Existence of an audited system for coordination and collation of pharmacovigilance data from all sources in the country ( e.g., literature, MAH’s, EMA, CA’s, medical enquiries, complaints).

Outcome Indicators measure final product of the inputs made into PV activities. These provide an overall measure of the level of risk control (patient safety) that has been achieved with the PV system in place. Examples of these indicators would be; number of audit findings, number of PRAC requests for safety updates to patient information, percentage compliance with safety data reporting timelines.

Key performance indicators should be re-evaluated to assess their relevance as indicators, and targets can be re-set when deemed appropriate.  As a consequence of the monitoring of the PV System performance, corrective and preventive measures can be implemented where deemed necessary, resulting in continuous improvements to the PV System.

Our expert team provides pharmacovigilance support to companies around the world.  If you would like to talk to us about he might be able to support your company in its PV activities then call us today on 00353 52 61 76 706 or complete your details below and we will get back to you.